In the U.S., the brand is currently undergoing a makeover by redefining the hotel lobby experience. Guests are greeted in a bright, new lobby where the front desk has been replaced by more intimate pedestals. They are putting news, local attractions and directions on what they call a ”GoBoard™”. I stayed at one of the new design Ct yds in Southern California and felt as if I was staying at a full service Hotel.
I wonder if doing away with the desk will prevent people from hearing my private information when checking in. As a woman, I am more careful about shouting out my name and address when checking in so I hand reception staff my Marriott Rewards Membership card when I check in but the silver writing on the card has worn off so they still demand my name and shout out my room number, when they think I can't read. I am also cautious because I have had unauthorized charges signed to my room by someone posing to be me. For those reasons I do recommend this tip of presenting the card or a printed confirmation of your reservation.
(Hopefully, the "GoBoard" will eliminate the need for all the un-necessary info. sent on the 3 page confirmation email.)
The new lobby also features – Eat. Drink. Connect.; a 24/7 Market and free WiFi. This is the part that I like. I like the fact that I can rely on Court yards to have convenient, PC workstations because sometimes my Laptop is needed at a Show or I just want to go to the internet for a few minutes. If I’m travelling for only one night I can even manage with my 3G phone and may get a net book because I have damaged several notebooks on the road. Plus it's so COOL to travel light! Nothing glamorous about being weighted down like a pack donkey!
CourtYard is my preferred hotel because I like the free WiFi and the American Express discount to save 5% with OPEN Savings® for Small Business. Fairfield, Res Inn, TownePlace and SpringHill Suites also offer 5% off the bill and JetBlue give 3% Discount off flights.